Please read this policy carefully before making a purchase.
As a small, artisanal company, we take great pride in the quality of our handcrafted products. Due to the unique nature of our production and the significant costs associated with returns, we generally do not accept returns unless the product is demonstrably faulty.
Faulty Items:
- If you believe you have received a faulty item, please contact us within 5 days of receiving your order, providing clear photographic evidence and a detailed description of the fault.
- We will assess the issue and, if deemed faulty, we will offer a replacement or a refund, at our discretion.
- We reserve the right to request the return of the faulty item for further inspection.
General Returns:
- We regret that we cannot accept returns for reasons such as change of mind, incorrect sizing, or personal preference.
- We strongly encourage customers to carefully review product descriptions, dimensions, and materials before placing an order.
- We are happy to answer any questions you may have about our products prior to purchase to ensure you are making an informed decision.
Exceptions:
- Any exceptions to this policy will be at the sole discretion of Linù The Label.
- If an exception is granted, the customer is responsible for all return shipping costs.
Contact Us:
If you have any questions or concerns regarding this policy, please do not hesitate to contact us at info@linuthelabel.com
We appreciate your understanding and support of our small business.